INNOVATIVE STRATEGIES FOR

Frontline personnel, especially bus and train operators, are the backbone of any transit operating agency, and operator availability is a determining factor in the service levels and quality that can be delivered. The TMD team brings decades of experience supporting large and small transit agencies across the country and recognizes the challenge that agencies face recruiting and retaining operators, even before the COVID-19 pandemic.

TMD can help our clients develop recruitment and retention strategies, including structured bonus and incentive programs, with associated financial and collective bargaining implications. TMD also leverages our experience with the largest transit operators in North America to optimize our clients’ operator headcount and availability, preparing ongoing hiring plans and service projections, scheduling efficient operator-friendly runcuts and rosters, and analyzing training performance. Using spreadsheet- and dashboard-based reports and analytics, we ensure our clients can confidently position themselves to successfully deliver all future services and meet ongoing milestones.